Over the past 10 years In Control, together with the Centre for
Disability Research at Lancaster University, have been developing
the Personal Outcomes Evaluation Tool (POET) to measure the
outcomes of personal budgets and personalised care and support, and
the impact they are having on people's lives. POET was initially
developed for use in adult social care, and then in health. It is
has also been piloted in children's services.
Used as the basis of "
The National Personal Budget Surveys;
published by TLAP", and to measure the impact of Education Health and Care
Plans (EHCPs) for children, it is an effective tool for self
aware local authorities to use as part of their sector led
improvement. The POET is also often used in conjunction with Think
Local Act Personal (TLAP) "Making it Real" markers of progress to
understand, present and improve performance locally.
The national POET data set represents the experience of some
8000 people who have had a personal budget and/or EHC plan and it
provides a wealth of intelligence, allowing us to understand the
conditions local authorities need to create to better achieve cost
effective outcomes, both for people who need support and their
carers. The data set also allows local authorities to benchmark
their own findings against a national baseline.
The POET has recently been revised and updated so that it
- Simple and outcome focussed: allowing local
authorities to easily demonstrate the difference their intervention
- Care act compliant: The POET captures
outcomes aligned to 'wellbeing' and 'eligibility domains' and is
part of a standard Care Act Compliant Review Tool, it is suitable
for a wide range of interventions not just personal budgets
including Reablement and short term support.
- Integrated: works across social care and
health, child to adult; across all silos and
We are currently working with a small number of local
authorities as part of phase iii of our work, POET: 'Embedding
The work involves:
- Embedding outcomes into practice: Using a
model set of practice tools for; assessment/eligibility and
allocation decisions, support planning and review, (the review tool
features the POET) that are outcome focussed and Care Act
compliant. Participating Authorities have access to
but are not be required to use all of these tools.
- Commissioning: Help with embedding the POET
into local performance monitoring systems so that commissioning
practice is routinely informed by the POET findings.
- A citizen view: Help with working with
citizens locally, to support the development of an independent
citizen led quality assurance process based on the POET to
compliment your own internal POET findings.
- IT solutions: Support participating Local
Authorities to use their local Information technology to capture
and report the POET data locally and how to share anonymised
information from the use of the POET, for national
- Improvement support through benchmarking:
Provision of local, regional and national benchmarking data
for comparison of findings. Supporting participating Local
Authorities to develop an action plan to address areas of
Participating Local Authorities are committed
- The work as described above by identifying a
Senior management lead who oversees the local authorities
- Undertake to share anonymised outcome data
for the national poet data set
As part of our charitable status, we are able to provide this
package of support to an initial number of local authorities who
are able to demonstrate their full commitment to embedding outcomes
into their day to day work, preference will be given to members of
In Control and to local authorities who want to adopt the approach
across adult and children.
If you would like to find out more information about our phase
iii work of the POET and embedding the tool into your current
monitoring systems please get in touch with us at firstname.lastname@example.org