Personal Outcomes and Evaluation Tool POET is a set of
qualitative questions which help Councils to understand the
experiences of someone taking control of a personal budget and the
outcomes they achieve.
To date most Councils using POET have done so with a specific
Although an adhoc survey provides an enormous amount of
intelligence, this can mean that information is not collected
routinely, as additional surveys that are not built into processes
can be resource intensive.
Therefore, the Embed Project supports Councils to ask the POET
questions on an ongoing basis as part of the review process and
through assessment. The questions are built into the Local
Authority Information Technology systems and asked on a regular
We are currently working with a small number of local
authorities as part of phase iii of our work, POET: 'Embedding
The work involves:
- Embedding outcomes into practice: Using a model
set of practice tools for; assessment/eligibility and allocation
decisions, support planning and review, (the review tool features
the POET) that are outcome focussed and Care Act
compliant. Participating Authorities have access to but
are not be required to use all of these tools.
- Commissioning: Help with embedding the POET into
local performance monitoring systems so that commissioning practice
is routinely informed by the POET findings.
- A citizen view: Help with working with citizens
locally, to support the development of an independent citizen led
quality assurance process based on the POET to compliment your own
internal POET findings.
- IT solutions: Support participating Local
Authorities to use their local Information technology to capture
and report the POET data locally and how to share anonymised
information from the use of the POET, for national
- Improvement support through benchmarking:
Provision of local, regional and national benchmarking data for
comparison of findings. Supporting participating Local Authorities
to develop an action plan to address areas of challenge.
Participating Local Authorities are committed
- The work as described above by identifying a
Senior management lead who oversees the local authorities
- Undertake to share anonymised outcome data for the
national poet data set
If you would like to find out more information about our phase
iii work of the POET and embedding the tool into your current
monitoring systems please get in touch with us at firstname.lastname@example.org