A report from Lancashire County Council.
In this report, Kim Haworth of Lancashire County Council
writes about some of the changes that have happened in the
Council over the past five years. The report details practical
experience of applying In Control's model and gives 'a flavour of
some of the thinking behind it.'
Kim addresses many of the questions local authorities ask as
they move from small-scale pilot to Total Transformation.
Chapters in the Report:
1. Service users are now Customers
2. People's Personal Budgets
3. Case studies
5. Scaling up.
You can download the report below.