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A report on In Control’s Third Phase

Evaluation and learning 2008-2009

This page contains an electronic version of In Control's Third Phase Report, which describes the learning from our work in 2008 to 2009 and looks ahead to the next phase.

The report contains the following:


Foreword, by Richard Jones, Executive Director of Adult and Community Servies, Lancashire County Council
Introduction, which describes the changing context for Self-Directed Support and Personalisation since 2008.

Part One

Part one of the report is divided into four chapters:

Chapter one, focuses on what is required to prepare for Self-Directed Support, and includes the lessons we have learnt from the process in adult social care departments.


Chapter two, looks at the basic tools required for change, and examines in particular the issues in relation to Resource Allocation, Suported Self-Assessment and Support Planning.  The chapter concludes with a section on Direct Payments and Personal Budgets.


Chapter three, looks in more depth at issues for the commissioning and provision of support for Personal Budget holders. It looks at issues for small providers and for the local authority workforce, using the example of social workers. The chapter ends with a section on how we ensure that people using Self-Directed Support can stay safe.


Chapter four, looks ahead.  It describes In Control's learning from our work with children and families and from the early work with the NHS on Personal Health Budgets. It also underlines our growing understanding of the centrality of 'community' if we are to make a success of personalisation. The chapter draws on the Partners in Policymaking programme to reflect on how we can nurture the growing social movement of citizens and families who are now demanding greater choice and control.

Part Two

The second part of the report provides statistical material, evaluating the impact of Self-Directed Support over the period of the report.  It includes information on both the increased take-up of Personal Budgets and on the impact on citizens' quality of life.  This part of the report concludes with information based on an in-depth study of the implementation of Self-Directed Support in the London Borough of Richmond. 


The report has three appendices:

  1. Risk Enablement Panel, terms of reference
  2. What some of the technical words mean.
  3. In Control membership.

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