The report draws on the work of In Control and in particular the
data we were able to provide from our POET survey, saying: '…the
[POET] survey provides the most detailed information about
respondents' experiences of authorities personalised commissioning
Launching the report, the NAO said:
'The NAO believes there is a strong case for better use of
existing surveys and evidence gathering, so the Department and its
national partners understand the relationship between the different
ways to commission personalised services for users, and
improvements in user outcomes.'
And importantly, the report concludes:
'Centrally collected data on local authorities'
progress might be overstating how personalised the commissioning of
care really is for some users. There is therefore a strong case for
better use of existing surveys and evidence gathering.'
In Control continues to invest in understanding and
improving the outcomes and relaying the voice of people in receipt
of health and social care. We have now:
- Simplified and updated the POET question set to ensure it
measures more explicitly the extent to which local authorities are
meeting the requirements of the Care Act / Children and Families
Act and within NHS duties and mandates.
- Collected the experience of some 3,000 personal budget holders
whose experiences will be described in our next National Personal
- We have been working with 10 local authorities who have
committed to embed POET questions into their local IT systems and
capture outcomes and experiences routinely.
POET is free to use for In Control members. If you are not yet a
member of In Control, options are still available to use POET so
contact us at firstname.lastname@example.org to gain further
information, including a copy of the latest POET questions and an
example report showing how they can help you demonstrate the
outcomes you are achieving and the progress you have made.
You can also listen to an interview with John Glasby on Money
Box Live discussing personal budgets here: http://www.bbc.co.uk/programmes/b071vjrh