A recent study undertaken by personalisation consultancy Helen
Sanderson Associates (HSA), shows good results are being achieved
through an approach to short-term social work support that gives
practitioners much more discretion and focuses on people and their
strengths, not 'service users' needs.
The study focuses on the work of People2People, which has
responsibility for the short-term assessment and support for the
town of Shrewsbury under Shropshire Council.
One of seven social work practice pilots, People2People has been
implementing a more personalised approach to reablement/short-term
The report shows that by taking off the shackles for
practitioners and taking an assets-based approach to practice,
better outcomes can be achieved when compared to the bureaucratic
model of personalisation employed in many areas.
People2People also advocate involving carers and local people in
the running of the service - not just practitioners. The service is
run through an advisory group that votes two people onto the
governing board of directors. Volunteers and experts by experience
also play significant roles in the running of the service,
including providing information and advice, answering the phones
and gaining feedback on how people have found the People2People
To read the full report visit: