Care Services Minister Norman Lamb has written to all Directors
of Adult Social Services (DASS') to encourage them to sign up to
Making it Real to mark their progress with personalisation and use
POET to check the results of personal budgets.
POET - the Personal Outcomes Evaluation tool has been developed
by In Control and Lancaster University to help councils to assess
their performance locally and nationally by surveying local
personal budget holders and carers about the outcomes they are
experiencing. Councils can then use the data gathered to focus
their delivery plans in areas that are attuned to local experience
and where improvements will have most effect.
More than 80 organisations across adult social care, health and
children's services are already signed up to POET and the national
data set now includes the experiences of almost 8,000 people.
Making it Real was developed by people using care and support
services, carers and family members to set out what personalisation
looks and feels like when it is working well. It's a tool to help
bring together their perspectives alongside those who commission
services and those who provide them to identify top priorities for
change and to plan together how to make those changes happen.
Around half of local authorities have currently signed up to
Making it Real, with providers of services being the bulk of the
700 other organisations registered with the project.
Both commitments to Making it Real and POET were made in Think
Local Act Personal's (TLAP) Personalisation Action Plan published
in March. Writing at the time for the TLAP Personalisation: What's
Next campaign, Norman Lamb said:
"... I have been impressed by the ways some councils, and many
other organisations across the sector, have used Making it Real to
build strong momentum for personalisation locally, and I want this
to be a universal experience. Secondly, the Personalisation summit
emphasised for me how important it is to focus on the outcomes from
personal budgets, not just the numbers. Are people getting better
lives and support and is the experience simpler and more flexible?
This should be checked with people and families directly. One way
of doing this is to use the Personal Budgets Outcomes Evaluation
Tool (POET). I am really pleased to say that over the next year all
councils who wish to use this tool will be able to do so and I
would encourage all to do so."
Further information on POET and details of how adult social care
departments can now access the tool for free can be found on our
POET webpages here.
In Control is also working to support organisations to get
started and move forward with Making it Real, find out how here.
Information on Norman Lambs commuication with DASS' can also be
found on the TLAP