New paper: Redesigning the front end of social care

'Redesigning the front end of social care' has been published by In Control in partnership with Community Catalysts, Shared Lives Plus and Inclusive Neighbourhoods.

Focusing on what happens when people first encounter social care, the paper looks at people's experiences of assessments, discussions about eligibility and access to services. It explores what these processes do to an individual's independence and to their relationships with their families and communities.

We know that for many people it seems as if the most important question that social care professionals ask is: "Are you in or are you out of our system?

In this paper, we recommend a very different "front door" into the system which includes replacing current community care assessment processes with an assessment or impact model which more robustly assesses risk and triggers access to support planning at an early stage.

The paper can be downloaded below.

Read a blog post on the paper from Julie Stansfield, CEO of In Control.

Alex Fox's blog post can be read here.

Read Community Care's article on the paper here.

'Redesigning the front end of social care has been published by In Control in partnership with:

  • Shared Lives Plus, formerly NAAPS UK, is a UK network for family-based and small-scale ways of supporting adults. For further information see
  • Community Catalysts works with local authorities, primary care trusts and other organisations to support local people to use their gifts and skills to provide the services that people are looking for. For further information see
  • Inclusive Neighbourhoods values the inherent strengths, capacities and contribution of all people in society and works in partnership with individuals families and local communities to support people to pursue and realise their vision for a good life and to create stronger, more welcoming communities. For further information see

Contributors to the paper include:

  • Julie Stansfield, CEO In Control
  • John Waters, Research and Evaluation Lead, In Control
  • Lynne Elwell, In Control and Partners in Policymaking
  • Alex Fox, CEO Shared Lives Plus
  • Sian Lockwood, CEO Community Catalysts
  • Ralph Broad, Director Inclusive Neighbourhoods

4 comments for “New paper: Redesigning the front end of social care”

  1. Gravatar of donna mcdowalldonna mcdowall
    posted 30 May 2012 at 15:43:44

    i think its wrong that we as carers are told how and who should redesine our own homes the money these councils are wasting and the companys who are getting richer for it we own areown house and the council are destoying it my son is brain injured from a heart operation two years ago and we have strangers telling us whats best for him we have had him for 22 years i think we know i wish the bill would be passed for us to say how he wants things from the funding facility and not pen pushers who dont live are lives

  2. Gravatar of simon crampsimon cramp
    posted 30 May 2012 at 21:00:32

    we your messeagse ken bumby re charities you are just plan wrong about charities i have worked for them on the board and as a employee yes they waste money . it not as black and white as you seem to paint . all i say is try living with three disabilities mild learning disability dislyscia and dispracica and yes because the citeria has been increased in my area i dont get the services i want and i am sorry ken bumrby the disability moverment has been listened to take the mental capacity act 2005 which we got rights and choices yes on welfare we may have not got it right and for direct payments look out for the mental health foundation are looking at this results out probably later this year .

    ken basicially stop moaning you are not the only one struggle with life challeages at the moment

  3. Gravatar of Nigel FennerNigel Fenner
    posted 31 May 2012 at 09:54:24

    An excellent paper addressing a very difficult issue; I wish it every success in changing statutory hearts and minds - because what is being proposed is not just about tinkering with structures and processes, but more importantly about changing a culture....and this can only be achieved by disabled people, in collaboration with organisations such as In-Control.... Good luck...and if Hertfordshire PASS ( - with its emphasis on using employment, and being an employer of PA's to promote independence) can help in any way, we'd be pleased to.

  4. Gravatar of Kathy HeydonKathy Heydon
    posted 11 June 2012 at 07:17:19

    I totally agree with your paper. I have been receiving a Direct Payment and lately a Personal Budget for the last 3 years which had improved my quality of life especially in regards to being part of my local community. I was given no reviews for two years and have never had a support plan. Myself and my PA's have very much been left to 'get on with it'. Following a review last year my budget was to be reduced although my needs had not changed and I complained. I was discharged from hospital and a Section 3 under the MHA on Friday after being in hospital for 12 weeks. During my hospital admission my budget was reviewed again and the indicative budget is two thirds less than my original amount even though because of recent life events my mental health has deteriorated and so my needs have risen. The council are saying I have more health needs than social needs and want me to go back to traditional mental health services. There is a fine line between health and social care needs. What happened to choice and control? It is now in the hands of my solicitor. It doesn't make sense. This is my quality of life they are talking about!

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Last Updated : 11 July 2012. Page Author: Laura Bimpson.