New paper: A new offer, information, advice & guidance

We have this week published our new paper A new offer: Information, Advice and Guidance/Support for Families under a reformed SEND system.

Commissioning the right information, advice and guidance/support (IAG/S) is challenging.  We know, for example there can be variable coverage across different parts of a local authority/CCG(s). We know too that there can be 'too much information' from multiple sources, and that this can be contradictory or confusing. This applies whether families need general advice about say universal play services, welfare benefits or access to child health services; or more specialist support as a result of a particular condition or syndrome. Sometimes IAG/S is available in one format but not in another, for example, on-line perhaps but not in paper form; in some local authorities key workers/ing is available to provide support and signposting but not in others.

This paper explores the considerations that organisations need to make when commissioning information, advice, guidance and support.

You can download a copy of the paper on our Children's Programme publications page.

To find out more about our Children's Programme, please see or email

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Last Updated : 11 April 2014. Page Author: Laura Bimpson.