New help available for social care sector to improve support

Social care organisations are being asked to go online today (17 May) to publicly declare their commitment to changing the way older and disabled adults experience care and support.

Making it Real: Marking Progress with Personalisation and Community-based Support is a campaign led by Think Local, Act Personal (TLAP) to encourage organisations that pay for or provide social care services to get real about improving people's lives.

Written by older and disabled people and family carers themselves, and supported by a major coalition of the social care sector's leading organisations, Making it Real sets out what people expect to see and experience if they are to have more choice, control and freedom to live as independently as possible. Social care organisations are encouraged to sign up online to declare support for these "markers of progress on personalisation" and start working directly with the people who use their services to assess delivery.

Disability Rights UK Director of Development and TLAP co-chair Sue Bott says: "Making it Real should be used by councils and providers to really look at their services and decide whether they're commissioned and delivered in a way that is personal. Importantly, Making it Real is also for those of us on the receiving end, who have aspirations and who want to meet them, but need some support along the way."

Vice Chair of the Care Provider Alliance and TLAP co-chair Miranda Wixon says: "Making it Real is a series of statements from people who use services, matched by what that looks like in practice so we change the way we deliver those services - it is making us as providers focus more on what difference we can make to a person's life."

Citizen leader and TLAP Co-chair Bill Davidson says: "Making it Real has been truly and genuinely co-produced with real people and is extremely good practice. The journey is as important as the destination and Making it Real creates a platform for people and organisations to work together in a transparent way to improve service delivery and share learning."

Making it Real has been initially tested with a number of organisations across England, comprised of local authorities, large private sector providers, small voluntary sector providers and user-led organisations.

Fiona McClelland, Head of Policy and Practice at Action on Hearing Loss, says: "We are delighted to be playing a leading role in piloting the innovative Making it Real initiative, which will greatly assist us in further developing Action on Hearing Loss's person-centred services so that we can better meet the individual needs and choices of our service users."

Immediate past President of the Association of Directors of Adult Services Peter Hay, whose local authority Birmingham City Council was amongst the first to get on board with Making it Real, has also given his support to Making it Real.

Making it Real online was officially launched today at Community Care Live in London with the help of Paralympian gold medalist and word record holder Danny Crates, and Clenton Farguharson, member of the tLAP Co-Production Advisory Group. It is now available online for organisations to declare their support.

Read our blog on Making it Real here.

For more information about Making it Real, please see

To find out how In Control can help your organisation to deliver Making it Real, please visit these pages.

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Last Updated : 17 May 2012. Page Author: Laura Bimpson.