In Control welcomes Making it Real - Marking Progress
towards personalised, community-based support which is a set
of statements from people who use services and carers which set out
what they would expect, see and experience if personalisation is
working well in an organisation. These statements are then set
against key elements that would need to be in place within an
organisation to make personalisation possible.
The markers will help organisations involved in commissioning
and delivering care and support- from councils to providers of
in-home, residential or nursing care - to look at their current
practice, identify areas that need improvement and develop plans
Making it Real has the support of the Association of
Directors of Adult Social Services (ADASS), national provider
bodies, the Care Quality Commission and the Department of Health.
Vitally, the markers have been developed by people who use social
care and family carers who are part of the National Coproduction
Advisory Group - representing a very wide range of groups and
Citizen leader Bill Davidson and National Centre for Independent
Living Director Sue Bott, joint co-chairs of Think Local, Act
Personal said in a joint statement: "Making it Real is a truly,
honestly co-produced product and is extremely good practice. We
hope this will generate enthusiasm within councils and providers to
check how they are going with transforming support alongside the
people who use it and then prioritise where they will need to do
ADASS President Peter Hay commented: "This signals a new phase
in using citizen-led outcomes to judge success in implementing
personalisation. It promotes a self-assessed approach to good
practice and will ensure there is a public commitment to guarantee
that people have real control over the resources used and
the care and support they receive. It will also encourage a culture
of transparency and openness across the sector."
Chair of the Care Provider Alliance Miranda Wixon said: "The
launch of these markers signals a move into the 'new world' of
social care, where the sector takes ownership of the
personalisation agenda and products are co-produced with the people
who actually use services. The markers are a practical tool
grounded in the expectations of citizens."
Martin Routledge, In Control's head of operations, and Think
Local, Act Personal's programme manager was involved in devising
Making it Real and helped to launch it at the
How will Making it Real be used?
- The organisations that have signed up to Think Local, Act
Personal will use Making it Real to work with people using
social care and carers to check their progress and guide further
action in transforming their supports and services to get people
more choice and control.
- Making it Real will be available to everyone committed
to achieving progress with personalisation.
- Councils and provider organisations can look at their current
practice, identify areas for change and develop plans for
Who can use it?
- Any organisation commissioning or providing care and support
including councils, providers of home based support and those
providing residential and nursing care.
- It can also be used by people who use services and cares to
check how well their aspirations are being met. Ideally people and
organisations will use them jointly
When will it be available?
- You can start using Making it Real immediately to
build the markers into your work plans and reviews.
- In early 2012, everyone involved in care and support will be
able to declare their commitment to use Making it Real on
the Think Local, Act Personal website as a way of showing they are
committed to personalisation.
- If they do this, they will agree to publicly share the actions
they will take to make towards achieving the goals in Making it
Real. This will be web-based.
- Between now and then, there will be a short period of testing
with different kinds of organisations to find a way of making the
reporting work in an easy and simple way for all groups and
- You can also express your interest in signing up via firstname.lastname@example.org
For more information about Making it Real and to
download a copy, please visit the Think Local, Act Personal
website or email Martin Routledge.