New citizen-led approach to check progress with personalisation and community-based support

In Control welcomes Making it Real - Marking Progress towards personalised, community-based support which is a set of statements from people who use services and carers which set out what they would expect, see and experience if personalisation is working well in an organisation. These statements are then set against key elements that would need to be in place within an organisation to make personalisation possible.

The markers will help organisations involved in commissioning and delivering care and support- from councils to providers of in-home, residential or nursing care - to look at their current practice, identify areas that need improvement and develop plans for change.

Making it Real has the support of the Association of Directors of Adult Social Services (ADASS), national provider bodies, the Care Quality Commission and the Department of Health. Vitally, the markers have been developed by people who use social care and family carers who are part of the National Coproduction Advisory Group - representing a very wide range of groups and organisations.

Citizen leader Bill Davidson and National Centre for Independent Living Director Sue Bott, joint co-chairs of Think Local, Act Personal said in a joint statement: "Making it Real is a truly, honestly co-produced product and is extremely good practice. We hope this will generate enthusiasm within councils and providers to check how they are going with transforming support alongside the people who use it and then prioritise where they will need to do better."

ADASS President Peter Hay commented: "This signals a new phase in using citizen-led outcomes to judge success in implementing personalisation. It promotes a self-assessed approach to good practice and will ensure there is a public commitment to guarantee that people have real control over the resources used and the care and support they receive. It will also encourage a culture of transparency and openness across the sector."

Chair of the Care Provider Alliance Miranda Wixon said: "The launch of these markers signals a move into the 'new world' of social care, where the sector takes ownership of the personalisation agenda and products are co-produced with the people who actually use services. The markers are a practical tool grounded in the expectations of citizens."

Martin Routledge, In Control's head of operations, and Think Local, Act Personal's programme manager was involved in devising Making it Real and helped to launch it at the conference.

How will Making it Real be used?

  • The organisations that have signed up to Think Local, Act Personal will use Making it Real to work with people using social care and carers to check their progress and guide further action in transforming their supports and services to get people more choice and control.
  • Making it Real will be available to everyone committed to achieving progress with personalisation.
  • Councils and provider organisations can look at their current practice, identify areas for change and develop plans for change.

Who can use it?

  • Any organisation commissioning or providing care and support including councils, providers of home based support and those providing residential and nursing care.
  • It can also be used by people who use services and cares to check how well their aspirations are being met. Ideally people and organisations will use them jointly

When will it be available?

  • You can start using Making it Real immediately to build the markers into your work plans and reviews.
  • In early 2012, everyone involved in care and support will be able to declare their commitment to use Making it Real on the Think Local, Act Personal website as a way of showing they are committed to personalisation.
  • If they do this, they will agree to publicly share the actions they will take to make towards achieving the goals in Making it Real. This will be web-based.
  • Between now and then, there will be a short period of testing with different kinds of organisations to find a way of making the reporting work in an easy and simple way for all groups and organisations.
  • You can also express your interest in signing up via

For more information about Making it Real and to download a copy, please visit the Think Local, Act Personal website or email Martin Routledge.

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Last Updated : 09 November 2011. Page Author: Laura Bimpson.