Major survey reveals main challenges for homecare staff and potential issues for personal budgets

A major survey released on 30th October and conducted by the Guardian Social Care Network and the Department of Health (DoH), revealed that time constraints, low pay and lack of training for frontline staff are the key challenges facing care workers in England.

Some 73% of respondents to the survey cited a lack of time as the major challenge for care workers who make home visits, while 67% cited pay and conditions, and 56% said insufficient training.

More than 1,440 people took part in the survey on attitudes to homecare, including homecare providers, care workers, people who receive homecare and their friends and relatives.

The top three most important factors in offering good homecare were identified as sufficient time for care (59%), friendly, respectful, capable care workers (58%) and choice about services (43%). And the main challenges facing organisations that provide care were cited as too few fully trained care workers, council commissioning and a shortage of care workers.

The survey also raised issues that impact on take up of personal budgets such as residents concerns about the lack of information about what services are available to them and the issue of poor assessment of needs with 39% saying their experience of local authorities assessing their needs and arranging care was poor or very poor, compared with just 17% who thought it was good or very good.

In response to such feedback and recognition of the need to support local authorities and other commissioners and providers in the challenge of personalising homecare, In Control, in partnership with Helen Sanderson Associates, has launched a report and toolkit providing practical support for the delivery of personalisation.

The Individual Service Funds for Homecare report and the Progress for Providers: Checking your progress in delivering personalised support for people living at home toolkit offers advice on moving forward from the traditional model of 'time and task' within existing constraints. The toolkit focuses on how providers can self-assess, plan and act to further personalise their support thereby addressing many of the issues raised by residents in the Guardian and DoH survey.

To read the full article on the survey visit:

To read the survey results visit


Last Updated : 08 November 2013. Page Author: marijke.hirst.