In Control's helpline which offers information and advice to
individuals, family members and organistions has seen a record
number of enquiries these past few months.
People across England, and also on an international level, have
been getting in touch asking for help with issues such as lack of
flexibility over use of personal budgets, charging policies and
disputes, housing issues, use of 'appproved provider' lists and
carers rights to name just a few.
More and more people are finding it difficult to get the
information and support they need and to navigate the increasingly
On average, In Control receives more than 1,500 enquiries each
year from people needing information or support and this service is
provided for free although we do not receive any funding for this.
We also offer a mediation service to help resolve disputes between
individuals and organisations.
With the Care Act, there is a duty placed on councils to
establish and maintain a service providing information and advice
to local people on care and support. There is a huge opportunity
here for councils to give people greater knowledge and skills to
enable them to plan for better futures for themselves and loved
ones. We are currently working with six of the nine Association of
Directors of Adult Social Care (ADASS) regions to deliver regional
personalisation programmes and will be incorporating work into this
programme to help councils with this element of the Care Act
Anyone wishing to get in touch with In Control for information
or advice can contact the office on 01564 821 650 or at